FAQ

Do you take returns?
At this time, due to the nature of our business and the size, we are not able to take returns. If you are unhappy with your purchase please please let us know! Let us help work something out. We want you to be more than thrilled about any unique piece you purchase from us. Please see our policies page for more details.

How quickly are items shipped?
We try to ship items as quickly as possible, hopefully within 4-5 business days. Some items are hand made and need more time to ship to ensure the highest quality possible. Most orders will be received within 10-14 business days. Please see our policies page for more details.

My item doesn't look exactly like the photo, how come?
All of our items are unique and usually one of a kind. This means that we try and show you exactly what you will be getting but once in awhile we can't photograph all the special details. Some patterns will vary slightly, but not enough, in our opinion, to compromise the piece.

What does "vintage" mean?
For our purposes, vintage means anything classic and previously loved from before 1994 but not quite an antique.

Are all your items new?
The majority of our items (with the exception of serape blankets, pillow covers, and macrame) are previously loved and do show some signs of use, which only add to the character and uniqueness of the items. All vintage items though are in excellent used condition and we know you'll just love them!

How do I care for my new textiles?
It depends on which piece you got! We recommend above all else, washing as little as possible, but we do understand that things happen!

All Pillow Covers: Spot clean as necessary and dry clean only!
Kantha Quilts: Hand or delicate wash in cold water and hang dry.
Serape Blankets: Machine wash cold and tumble dry low or hang dry.
Mudcloth: Spot clean as needed. Please be aware that washing could make the dye run. If it is necessary, hand wash in cold water and hang dry.
Rugs: Spot clean as needed and dry clean. Shake often to remove dirt and debris. Vacuum as necessary with no brush and vacuum set to highest setting possible.

I have a question, can I just email you directly?
Of course!! We love hearing from you!!! Shoot us an email anytime, dkrenewalATgmailDOTcom.